- How can I change my email address?
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If your email address was entered incorrectly, you will not be able to receive the message on how to verify your email address to complete your registration. Please log in from the login page and enter your correct email address from Account Settings.
- I forgot my password.
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You can change your log in information by going to Account settings. Check the box "Change your login password", and create a new password.
- I have not received the email verification message.
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I have not received a message to verify my email address.
There may be two reasons why you have not received the email verification mail.
1) It is possible that your incoming emails are triggered by Junk mail filters, rejecting emails from our website. To resolve the issue please set your mailbox to enable receiving messages from support@inap2.com.
2) Your email address may have been registered incorrectly. After logging in go to Account Settings, and re-enter your email address.
*Please note that if your email has not been verified, we will not be able to receive inquiries through our site.
===Registration with a mobile phone email address===
If you have set your phone to block receiving messages, you may not be able to receive the verification URL, and will not be able to complete registration.Please make sure to set your mailbox to receive messages from inap2.com.
If you click the URL in the email verification message and you receive an error message, make sure there is not a line break in the URL.
- When I click on the url in the email verification message titled "Welcome to inap2! :: inap2" I get an error message.
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There may be a possibility that the URL in the email verification has been cutoff because of a line break. Please confirm that the URL address is complete and try again.
- What if I purchased the Completed Package and turns out the images in the collections are not able to be built in my location after checking with Local Architect?
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inap2 Design Document(s) are conceptual design data premised on creation of final drawings provided by Local Architects, which do not guarantee feasibility at the purchaser's construction site.
When purchasing higher-priced packages that include building licenses, it is recommended to first purchase a more affordable package for review and consult a Local Architect to assess the feasibility of the project at the construction site, as well as to obtain rough estimates for design modifications and construction costs.
For details, please refer to inap2 Design Document(s) Terms of Use and Conditions.
- May I change e.g. colors of rooms or require more rooms differ from what's shown in the renderings and drawings?
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Yes, you may change the details different from how renderings or drawings present, according to your preference.
However, please consult with Local Architects regarding modifications, as safety standards and construction methods vary greatly depending on the construction site.
Please note the type of inap2 Certified Building Certificate issued will vary depending on the level of fidelity to the original design's aesthetic value.
For details, please refer to inap2 Design Document(s) Terms of Use and Conditions.
- What's the purpose for a Certificate?
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inap2 Certified Building Certificate certifies the constructed building is built according to official Building License with unique building license key. The Certificate includes signatures from both the designer and a representative of inap2, along with information such as the building's location and the building license key.
For types of Certificates, please refer to inap2 Design Document(s) Terms of Use and Conditions.
- How much does it usually charge if I want to have such collection to be realized in my country?
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The costs to realize a building project, cost generally include fees for Local Architects (including creating final design drawings and construction supervision), construction costs, and land acquisition expenses. These costs can vary significantly depending on the country /region, construction method, and the quality of building materials used.
If you wish to understand an estimate of these costs, it is recommended to purchase the Basic Package to consult with Local Architect to confirm service fees such as final design drawings including tasks of localization and customization, as well as approximate construction costs.
For those who do not have a local architect in mind, inap2 offers a service that provides you with Local Architects proposal. Please refer to the article of "Local Architects Coordination" within the "Customization" section on the Collection webpage for more information.
- What if I want to use materials / furniture / facilities etc. presented in the collections?
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The information of materials / furniture / facilities etc. presented in the collections are included in Completed Package (CP), please purchase Completed Package for FF&E Proposal Documents.
- What if the materials / furnitures / equipments etc. presented in the purchased design document cannot be adopted in my country?
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As the materials, furnitures, and equipments included in the package are suggestions, please replace them as needed with items that are available locally, and have the final design plan prepared by Local Architect.
- What is the format of the CAD file used by inap2 members?
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The information of CAD file is listed in "Specs" in corresponding Collection page. Different Collections may use different types of CAD file, please prepare the correspondant software for viewing and editing data.
